How to do user testing

Kevin Burke

Why Bother?

Step 1: Find People

Where to Find People

Step 2: Assign Representative Tasks

A good task:

Examples

Before the test

The number one rule during a test

The number one rule

During the test

In general, DON'T ask questions or interrupt the user. But if you have to, be very careful not to bias the user. Here are some good unbiased questions.

Bad questions

Other common problems/questions

Recapping the test

  1. Thank the participant for their time

  2. Ask if they have any overall observations

  3. Recap with your team as soon as possible

How many users to test?

source

Questions?

Thanks!

Kevin Burke

kev.inburke.com

kevin@twilio.com

@derivativeburke


These slides are available at:

kev.inburke.com/slides/user-testing

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